ObjectivesManage customer relations in compliance with ISO 9001:2015 QMS requirementsMaster Quality and safety environmentUnderstand the concepts and challenges of customer managementApply the principles and requirements of ISO 9001:2015 to improve customerSatisfactionKnow how to manage customer relations effectivelyContentGeneral information on quality managementDefinition of some quality conceptsHistory of quality managementThe…

From May 13 to 17, 2024, members of the African Water and Sanitation Association took part in IFAT, the world's leading trade fair for the water, water treatment, waste management and raw materials industries, held in Munich, Germany. The aim of their participation was to discover the sector's technological…

As part of the 10th World Water Forum being held in Bali, Indonesia, Dr AcKUN Leticia, AfWASA's Gender Specialist, took part in a session on "Gender and access to EHA, what management and financing mechanisms to guarantee inclusion: the practical case of schools".On this occasion, she emphasized the…

Under the leadership of Executive Director François Olivier GOSSO, an AfWASA delegation is taking part in the 10th World Water Forum in Bali, Indonesia, from May 18 to 25, under the theme "Water for shared prosperity". Indeed, while the new 2024-2028 strategic business plan, which will guide the…